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Play Frank Online Casino Review
With their flat, minimalistic design PlayFrank may remind some players of Casumo (though that is also where the similarities end) – the look and feel is quite a departure from the traditionally opulent casino look favoured by for example Mr Green and many other older online casinos. In that, and many other regards PlayFrank is a breath of fresh air – the casino runs on EveryMatrix platform with a vast array of games from multiple software providers that is the EveryMatrix trademark, and the welcome offer keeps things simple with a 100% first-deposit match offer up to €200 plus a total of 100 free spins on Starburst – the spins will be credited in batches of 20 spins a day for the first 5 days, keeping the players coming back for more.
Three times a bonus – for starters
The welcome package doesn't end with the free spins or the 100% bonus up to €200 for the first deposit though, as PlayFrank has also reserved a bonus for their players' second and third deposits – the second match offer is a little bit more modest at 50% up to €100, but also comes with 50 free spins. The third welcome bonus is a 100% match up to €100 with 50 free spins, so overall you can rake in up to 200 free spins in addition to a massive bonus loot.
Wagering requirements on the welcome offer are very reasonable at 30 times wagering for the welcome bonus, and 40 times wagering for any free spin winnings. However, one thing is worth noting: deposits made with Skrill or Neteller do not qualify for any of the three welcome offers, which is a bit of an inconvenience for players who generally prefer to use e-wallets at casinos for their convenience. Be warned, don't miss out!
Plenty-o-games in one place
The strength of EveryMatrix platform in providing a smooth gaming experience is its mix of games and their integration to the supporting services such as banking that runs as smoothly on mobile as it does on desktop, thanks to the HTML5 interface. There is no software to download which is a relief - PlayFrank has all the games an online casino player is looking for these days and more as the games mix combines the strengths of each: NetEnt, Microgaming and WMS for the muscle and the jackpots, Evolution Gaming for industry-leading live casino games, and Play 'n Go, Betsoft, Endorphina and NYX Interactive for variety... because one cannot live on Starburst alone.
Online slot games at PlayFrank
Slots players are spoilt for choice as the combined might of all the software providers included mean that there will never be a dull moment and the new game releases bolster up the ranks on a regular basis. Don't like NetEnt's latest release? Try something from Play 'n Go. Did Microgaming disappoint you with their latest slot game? Check out Endorphina's slots and remind yourself of what originality looks like. Then, later on, when you feel like chasing a big win again, you can launch Mega Fortunes and wait for that one lucky spin to come your way.
Make money and mingle with live table games
Table players have, in addition to cutting-edge live tables, the option to take their pick from the cream of the crop in virtual table games. Several variations of roulette, blackjack and casino hold 'em plus baccarat, sic bo and several others are available at the casino. If you fancy a bit of keno or scratchcards, they're also available though not quite as popular.
PlayFrank & enjoy the promotions
The casino is awash with cartoony characters that are more minions than sumo wrestlers, embarking on adventures, taking up challenges and generally having a merry old time. Most of the promotions can be found from the casino when logged in, while special offers are also run via Facebook and Twitter, so following PlayFrank communications in social media is also worth doing.
The casino also aims to tailor their ongoing offer to individual player preferences, meaning you get to play free spins in the games you are interested in and not some wrinkly old fruit machine with three reels and 15 paylines. Casino bonuses, benefits and challenges are also tweaked with player experience in mind for desktop, tablet and mobile players, without a one-size-fits-all approach that so many other casinos are stuck with.
In addition to custom offers, the casino does have standard offers as well, such as the weekly reward: a 50% match up to €50 as long as you remember to tick a box for the bonus when making a deposit – but again Skrill and Neteller deposits are not eligible for this offer, which is a problem in our books.
PlayFrank explains their concept of loyalty programme as follows: “Play more at PlayFrank and…you get to play more at PlayFrank!” One would like to think that they're being very... well, frank about the basics, with their tongue firmly on cheek. Because otherwise one is likely to yell “is that it?!” at some point. And then realise that's how all casino loyalty programmes work, at the end of the day. The better they know you, the better your bonuses and offers will be as they will be tailored to your tastes. Just try not to listen to I'll Be Watching You as you play, it might creep you out.
Banking and payments
For payments, Visa and Mastercard-backed credit and debit cards are all accepted together with Skrill and Neteller, e-wallets, Paysafecard vouchers, Trustly and Giropay instant banking and Zimpler mobile payments. As noted before, players wanting to claim the welcome offer or the weekly deposit match at the casino are advised to deposit using something else than Neteller or Skrill to avoid being excluded from the promotions.
It's worth noting that payments and withdrawals may carry fees, and they will be displayed in the banking menu when initiating the transaction. That's the fee from that casino – you bank or other service provider may charge additional fees over and above that. Also, one thing we'll grumble about is the minimum deposit amount – while other casinos do allow lower minimum deposit amounts, PlayFrank has set theirs at €20 across the board.
On the other hand, the minimum withdrawal amount is also €20 – but as noted, fees will be applied to the amount, so the casino covers their transaction costs from players' balances. It's also worth paying attention to the maximum cash-in amounts, as the cap is set to €10,000 per week, and €25,000 per month, with only progressive winnings being exempt from these limitations... unless you secure a special deal with the casino. Payment methods for withdrawals are limited to the methods you have deposited with; if they need to make a bank transfer, you can look forward to an account review and sending some verification documentation. If using an e-wallet, processing times are usually closer to 1 day while credit card cash-ins and bank transfers take significantly longer.
The support hours are still limited at the moment, with chat support being available from 9am to 11pm – so if you get stuck in the early hours of the morning you'll just have to wait, and there is also no support available over the weekends, which gets a big minus from us in this department.
Outside these times queries can be sent via email, but be prepared to wait while your query sits in a queue for a few hours and only gets attended to when the people are back behind their desks. The FAQ section at the casino is generally helpful, though it obviously isn't a silver bullet for all queries, and there are some mistakes as well – or then their theory on why withdrawals take longer than deposits is downright silly. Maybe it's a very strange Easter egg?
Some people have lamented the lack of telephone support but... let's face it... the only people missing it when a perfectly functional chat support is available are probably those who like to yell at people working in call centres.
We'd like players to note that EveryMatrix holds multiple licenses – the casino website is operated and managed by them with a Maltese Class 1 license, while the games are provided with a Curacao license.
Thumbs up for casino game variety and entertainment
PlayFrank has some minor downsides (they all do to be fair) – the support hours are limited and players carry the charge of fees for deposits and withdrawals (we're not a fan of the practice anywhere we come across it). Also, the exclusion of Skrill and Neteller users from deposit bonuses limits the use of some of the best online payment methods out there, and their same-method withdrawal policies make life difficult for Paysafecard or instant banking users.
However, if you're happy to pay with a card instead and are on the lookout first and foremost for a diverse selection of online casino entertainment, you've come to the right place – the gaming platform offers a solid collection of the best casino games out there, and the casino works smoothly on all devices which is a massive plus for players on the go. Furthermore, rather than having to play the same games everybody plays, getting to play what you want on the house is a great way to sell online casino
OVERALL CASINO RATINGS
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Credit Cards | Debit Cards | Wire Transfer | NETELLER |Paysafecard | DineroMail | QIWI | Todito Cash | Trustly | BankLink | Skrill | Skrill 1-Tap | PugglePay | TrustPay | Cuenta Digital | PAGOFACIL | dotpay | WebMoney | Instant bank transfer | Sofort | POLi | Entropay | InstaDebit | iDebit |
CASINO OPERATOR DETAILS
Play Frank Casino
EveryMatrix NV Casinos
€/$/£200 + 100 Free Spins
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Malta Gaming Authority, UK Gambling Commission
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